Customer Experience Representative - Spokane Airport

Enterprise Holdings; Spokane (WA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

401(k) with company match

Job summary

Enterprise Mobility is hiring at Spokane International Airport for a Customer Experience Representative (CXR). The role focuses on friendly, efficient service, processing rentals, verifying driver information, and ensuring a smooth rental experience for customers.

The position offers competitive hourly pay starting at $20.75, with potential increases based on length of service and performance. Benefits include PTO, health/dental/vision insurance, life insurance, discounts, and a 401(k) with

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or G.E.D. is required.
• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.

Responsibilities

• Greet customers professionally and promptly.
• Explain rental terms, vehicle features, and optional products.
• Assist customers with directions, maps, and area information.
• Answer reservations, rate quotes, and general questions by phone or in person.
• Place outbound calls for callbacks and follow-ups.
• Inspect vehicles on return for condition and notify management of issues.
• Pursue on-the-job training and company-provided classroom training.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or G.E.D.

Work Authorization in United States

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at the Spokane International Airport (GEG) at 9000 W Airport Dr. Spokane, WA 99224.

The pay for this position starts at $20.75 per hour. Employees in this position earn between $20.75- $21.75 / hour depending on length of service.

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off, starting with 14 days in your first year + 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Schedules available:

• Sunday: 9am - 5:30pm
• Monday: 9am - 5:30pm
• Tuesday: Off
• Wednesday: Off
• Thursday: 9am - 5:30pm
• Friday: 9am - 5:30pm
• Saturday: 9am - 5:30pm

or

• Sunday: 8am - 4:30pm
• Monday: 8am - 4:30pm
• Tuesday: 8am - 4:30pm
• Wednesday: Off
• Thursday: Off
• Friday: 8am - 4:30pm
• Saturday:8am - 4:30pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years