Customer Experience Specialist - Airport Rentals & Perks

Enterprise Holdings; Lansing (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Experience Representative at the Lansing Airport location. You will greet customers, explain rental terms, and ensure efficient service throughout the rental process.

You will suggest optional protections, upgrades, and fuel options, answer inquiries, and coordinate with teams to resolve issues. A friendly, professional demeanor and strong communication are essential.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service or sales experience.
• Valid driver's license with no more than 2 moving violations in the past 3 years.
• No drug or alcohol related convictions in the past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and vehicle features.
• Use company approved sales techniques to determine needs and offer optional protection products and upgrades.
• Offer directions, maps, and local area information to customers.
• Answer incoming calls for reservations, rate quotes, and general questions.
• Notify Management of any known customer or vehicle issues and assist with follow-up as needed.
• Pursue training and development opportunities and maintain punctual attendance.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Enterprise Mobility is hiring a Customer Experience Representative at the Lansing Airport location. You will greet customers, explain rental terms, and ensure efficient service throughout the rental process.

You will suggest optional protections, upgrades, and fuel options, answer inquiries, and coordinate with teams to resolve issues. A friendly, professional demeanor and strong communication are essential.