Airport Customer Service Agent: Gate & Boarding

Delta Airlines; Columbus (OH); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Aggressive base pay

Profit sharing

401(k) with company contribution and 6

Paid time off

Comprehensive health benefits

Well-being resources

Flight privileges

Employee discounts

Job summary

Delta Airlines in Columbus, OH seeks a Customer Service Agent to assist travelers with check-in, ticketing, seating, and gate operations. You will greet customers, operate computer systems to print and reissue tickets, and guide passengers through the airport during busy periods.

This role requires English fluency, physical ability to lift bags, and willingness to work rotating shifts, evenings, weekends, and holidays.

Qualifications

• Experience in a customer-facing role or call center is preferred.
• Proven ability to communicate clearly, both verbally and in writing.

Responsibilities

• Greet customers and guide them through ticketing and baggage check-in processes.
• Use computer systems to sell, print, and reissue tickets.
• Verify travel documentation and assist with boarding and seating arrangements.
• Assist customers with seat availability, boarding, and gate operations.
• Operate boarding systems and manage aircraft doors prior to departure.

Skills

Customer service

Communication

Basic computer proficiency

Physical ability

Education

High school diploma or equivalent

Job description

Delta Airlines in Columbus, OH seeks a Customer Service Agent to assist travelers with check-in, ticketing, seating, and gate operations. You will greet customers, operate computer systems to print and reissue tickets, and guide passengers through the airport during busy periods.

This role requires English fluency, physical ability to lift bags, and willingness to work rotating shifts, evenings, weekends, and holidays.