Airport Customer Experience Specialist

Primeflight-Aviation-5; Greensboro (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) with matching

Health/dental/vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking friendly and professional Customer Service Agents to welcome passengers at the airport, answer inquiries, and assist with check-in and boarding.

You’ll work in a team-oriented environment, uphold airline policies, and ensure safety while delivering exceptional service. The role requires effective English communication, at least 1 year in customer service, and the ability to pass background checks and drug screens.

Qualifications

• Minimum 1 year of customer service experience.
• Eligible to work in the United States.
• Able to pass a background check and drug screen.
• Must be flexible to work nights, weekends and holidays.

Responsibilities

• Greet and assist passengers with check-in, boarding, and inquiries.
• Provide information on flight schedules, gates, and services.
• Assist passengers with self-service kiosks and online check-in.
• Resolve customer issues professionally and promptly.
• Coordinate with ground staff to ensure a smooth passenger experience.
• Process ticket sales, upgrades, and re-bookings.

Skills

Communication skills

Teamwork

Flexibility

Safety awareness

Tools

IPads/Tablets

Computers

Mobile devices

Job description

PrimeFlight Aviation Services, Inc. is seeking friendly and professional Customer Service Agents to welcome passengers at the airport, answer inquiries, and assist with check-in and boarding.

You’ll work in a team-oriented environment, uphold airline policies, and ensure safety while delivering exceptional service. The role requires effective English communication, at least 1 year in customer service, and the ability to pass background checks and drug screens.