Customer Experience Rep - Car Rental & Concierge Service

National Car Rental; Hilton Head Island (SC); On-site; USD 51,109,000 - 68,604,000; Full time

Benefits offered by this job

Paid time off

Rental car discounts

401(k) with match

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Hilton Head Island Airport is hiring a Customer Experience Representative to greet customers, explain rental terms, and arrange vehicles.

This role offers a schedule Wednesday-Sunday, 9:00am-6:00pm, with benefits including paid time off, insurance, 401(k) with matching, and rental car discounts. Must be 18+, authorized to work in the United States, and have a HS diploma or GED.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• High School Diploma or G.E.D. required.
• Minimum of 1 year prior customer service/retail experience.
• Must possess a valid driver’s license with no more than 2 moving violations in 3 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and options and offering protection products, upgrades, and fuel options.
• Offer directions and local area information and other service information to customers.
• Answer incoming calls for reservations, rate quotes, and general questions; provide information and resolutions.
• Assist with callback management and other assigned calls; support vehicle return inspections and maintenance notifications.

Skills

Customer service

Communication skills

Retail experience

Driver's license

Education

High School Diploma or G.E.D.

Job description

National Car Rental at Hilton Head Island Airport is hiring a Customer Experience Representative to greet customers, explain rental terms, and arrange vehicles.

This role offers a schedule Wednesday-Sunday, 9:00am-6:00pm, with benefits including paid time off, insurance, 401(k) with matching, and rental car discounts. Must be 18+, authorized to work in the United States, and have a HS diploma or GED.