Airport Car Rental Customer Experience Specialist

Enterprise Mobility; Fletcher (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental and Alamo brands, has an opening for a Customer Experience Representative at Asheville Regional Airport in Fletcher, NC. You will greet customers, explain rental terms, and facilitate smooth transactions to ensure a positive experience for all customers.

This role offers paid time off, rental car discounts for employees, a 401(k) with matching profit sharing, health, life, dental and vision insurance, plus training and

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum 2 years of customer service or sales experience in retail, guest services, or hospitality.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer optional protection products, upgrades, fuel options and other additional equipment.
• Provide directions, maps, local area information, and service information.
• Handle reservations, rate quotes, and general inquiries; resolve customer questions.
• Make outbound calls for callbacks and other assigned calls.
• Assess rental condition on return; notify Management of issues.
• Pursue training opportunities and perform extra duties as assigned.
• Maintain reliable attendance and punctuality.

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental and Alamo brands, has an opening for a Customer Experience Representative at Asheville Regional Airport in Fletcher, NC. You will greet customers, explain rental terms, and facilitate smooth transactions to ensure a positive experience for all customers.

This role offers paid time off, rental car discounts for employees, a 401(k) with matching profit sharing, health, life, dental and vision insurance, plus training and