Airline Ops Supervisor — Customer Service

Envoy Air; Midland (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flight privileges

Health benefits

Training programs

Job summary

Envoy Air in Midland, TX is seeking a Station Operations Supervisor to lead Agents/Clerks, ensure safety and on-time performance, and coordinate daily station activities.

The role involves scheduling, training, reporting, and liaising with internal teams to resolve issues. Candidates should be able to lift up to 75 lbs, work varied shifts, and hold a valid driver license. Envoy offers competitive benefits and flight privileges.

Qualifications

• Must be able to lift and carry bags up to 75 lbs.
• Able to work rotating shifts including nights, weekends, and holidays.
• Must have a valid, unexpired driver license.
• Must read, write and speak English fluently.
• One year of customer service experience preferred.

Responsibilities

• Coordinate day-to-day station operations by leading Agents/Clerks for safety and on-time dependability.
• Ensure adequate operational coverage and manpower utilization.
• Maintain safe, dependable, and consistent operation.
• Conduct Agent observations and local training.
• Investigate and resolve operational and customer service issues.
• Adhere to uniform policy and participate in conferences and audits.
• Maintain records (time/attendance, personnel files, performance).
• Support ramp and customer service duties as needed.

Skills

Customer service

Leadership

Safety awareness

Communication

Education

High school diploma or GED

Job description

Envoy Air in Midland, TX is seeking a Station Operations Supervisor to lead Agents/Clerks, ensure safety and on-time performance, and coordinate daily station activities.

The role involves scheduling, training, reporting, and liaising with internal teams to resolve issues. Candidates should be able to lift up to 75 lbs, work varied shifts, and hold a valid driver license. Envoy offers competitive benefits and flight privileges.