Passenger Services Supervisor — Flight Benefits & Growth

Envoy Air Inc; Corpus Christi (TX); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Flight privileges

Training programs

Health benefits

Job summary

Envoy Air Inc. in Texas is seeking a Station Supervisor to coordinate day-to-day station operations and lead Agents/Clerks to ensure safety and on-time performance. The role includes scheduling, training, and issue resolution to maintain a reliable operation.

The position requires 18+ years, a high school diploma or GED, a valid driver’s license, and the ability to lift up to 75 lbs. English fluency and US work eligibility are required.

Qualifications

• High school diploma or GED required.
• Minimum Age: 18.
• Must be able to lift bags weighing up to 75 lbs.
• Ability to read, write, fluently speak and understand English.
• Valid, unexpired, unsuspended state driver’s license.
• Eligible to work in the United States.

Responsibilities

• Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization.
• Maintain a safe, dependable and consistent operation.
• Conduct Agent observations.
• Schedule and administer local training including new hire training.
• Investigates and resolves operational issues as well as customer service issues.
• Will be provided company uniforms and must adhere to uniform policy.
• Participates on operational conference calls, station audits and prepares various reports.
• Maintains records such as time and attendance, personnel files and performance.
• Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
• Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees.
• Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
• Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
• Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials.
• Collaborate with the internal team to ensure a safe and on-time departure.
• May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage.

Education

High school diploma or GED equivalent

Job description

Envoy Air Inc. in Texas is seeking a Station Supervisor to coordinate day-to-day station operations and lead Agents/Clerks to ensure safety and on-time performance. The role includes scheduling, training, and issue resolution to maintain a reliable operation.

The position requires 18+ years, a high school diploma or GED, a valid driver’s license, and the ability to lift up to 75 lbs. English fluency and US work eligibility are required.