Airline Customer Service Supervisor & Operations Lead

Envoy Air; Manhattan (KS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flight privileges within AmericanAir/A

Training and development programs

Health and life benefits (location)

Job summary

Envoy Air is hiring a Station Agent to coordinate day-to-day station operations, lead Agents/Clerks, and ensure a safe, on-time, passenger-friendly operation. You will supervise staffing, schedule coverage, and participate in training while adhering to the uniform policy.

You will greet passengers, operate reservation/ticketing software, rebook itineraries, issue boarding passes, and aid in baggage handling. Approximate lifting up to 75 lbs and shifts including nights/weekends are required.

Qualifications

• Minimum Age: 18; High school diploma or GED.
• Must possess a valid state driver’s license; some license restrictions may apply.
• Able to lift up to 75 lbs and work rotating shifts, including nights and weekends.

Responsibilities

• Coordinate day-to-day station operations by leading Agents/Clerks to ensure safe, on-time service.
• Schedule manpower, maintain records, and monitor attendance and performance.
• Greet passengers, use ticketing software to rebook, issue boarding passes, and collect fees.
• Guide aircraft on taxiways, load/unload baggage, and support safe departures.
• Participate in training, audits, and internal reporting; uphold uniform policy.
• Handle customer service issues and collaborate with internal teams to resolve issues.

Skills

Customer service

English fluency

Safety awareness

Tools

Ticketing software

Job description

Envoy Air is hiring a Station Agent to coordinate day-to-day station operations, lead Agents/Clerks, and ensure a safe, on-time, passenger-friendly operation. You will supervise staffing, schedule coverage, and participate in training while adhering to the uniform policy.

You will greet passengers, operate reservation/ticketing software, rebook itineraries, issue boarding passes, and aid in baggage handling. Approximate lifting up to 75 lbs and shifts including nights/weekends are required.