Airline Operations Supervisor - Customer Service Lead

Envoy Air Inc; Chattanooga (TN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Flight privileges

Training & development

Health & life benefits

Job summary

Envoy Air Inc. is seeking a Station Supervisor to coordinate day-to-day operations at a US airport location. You will lead Agents/Clerks to ensure safety, efficiency, and on-time performance, while managing staffing and station reports.

You will oversee training, handle operational and customer service issues, and participate in audits and meetings. This on-site role requires flexibility, strong leadership, and a focus on safety and service reliability.

Qualifications

• Must be able to perform under sometimes stressful conditions while maintaining a favorable impression.
• Demonstrate leadership, initiative, and sound judgment.
• Able to organize work groups and handle multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate day-to-day station operations by leading Agents/Clerks to ensure safety and on-time dependability.
• Schedule and manage staffing levels; monitor coverage and manpower utilization.
• Maintain a safe, dependable, and consistent operation; conduct Agent observations.
• Schedule and administer local training including new hire training.
• Investigate and resolve operational and customer service issues.
• Support uniform policy and participate in conference calls, audits, and reporting.
• Maintain records such as time and attendance and performance; assist with station duties as needed.

Skills

Customer service

Leadership

Safety awareness

Scheduling

Communication

Education

HS Diploma/GED

Job description

Envoy Air Inc. is seeking a Station Supervisor to coordinate day-to-day operations at a US airport location. You will lead Agents/Clerks to ensure safety, efficiency, and on-time performance, while managing staffing and station reports.

You will oversee training, handle operational and customer service issues, and participate in audits and meetings. This on-site role requires flexibility, strong leadership, and a focus on safety and service reliability.