Airline Customer Services Supervisor — Lead & Develop Team

Envoy Air Inc; California; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flight privileges

Training & development

Health benefits

Job summary

Envoy Air is seeking a Station Agent Supervisor to lead day-to-day station operations, ensuring safety and on-time performance while guiding Agents and Clerks. The role requires coordinating coverage, scheduling, training new hires, and resolving operational and customer service issues.

It also demands flexibility for rotating shifts, lifting up to 75 lbs, and adherence to safety policies in a dynamic airport environment.

Qualifications

• Minimum age: 18
• High school diploma or GED equivalent
• Must possess a valid state driver’s license; some license restrictions may prohibit a candidate from being eligible for this position
• Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Must be able to perform all duties in various weather conditions and time constraints
• Ability to read, write, fluently speak and understand the English language
• Possess the legal right to work in the United States

Responsibilities

• Coordinate day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Maintain a safe, dependable and consistent operation
• Conduct Agent observations
• Schedule and administer local training including new hire training
• Investigates and resolves operational issues as well as customer service issues
• Will be provided company uniforms and must adhere to uniform policy
• Participates on operational conference calls, station audits and prepares various reports
• Maintains records such as time and attendance, personnel files and performance
• Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations
• Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
• Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
• Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
• Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
• Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
• Collaborate with the internal team to ensure a safe and on-time departure
• May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage

Skills

Customer service

Leadership

Safety awareness

Shift work

English fluency

Education

High school diploma or GED

Job description

Envoy Air is seeking a Station Agent Supervisor to lead day-to-day station operations, ensuring safety and on-time performance while guiding Agents and Clerks. The role requires coordinating coverage, scheduling, training new hires, and resolving operational and customer service issues.

It also demands flexibility for rotating shifts, lifting up to 75 lbs, and adherence to safety policies in a dynamic airport environment.