Airline Customer Service Supervisor - Flight Perks

Envoy Air Inc; Hebron Estates (KY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flight privileges

Training programs

Health and life benefits

Job summary

Envoy Air Inc in Kentucky is hiring for a Station Supervisor to lead and organize Agents/Clerks, ensuring safety and on-time performance. You will oversee scheduling, provide training, and resolve operational and customer service issues while maintaining records and adhering to uniform policies.

The role requires leadership, strong communication, and the ability to work flexible shifts, including nights and weekends. FAA-related safety and security processes may apply where required.

Qualifications

• Minimum age 18.
• High school diploma or GED equivalent.
• Valid, unexpired state driver's license; some restrictions may apply.
• Must be able to lift and carry bags weighing up to 75 lbs.
• Ability to work rotating shifts, including nights, holidays, weekends.
• Must read, write and speak English fluently.
• Legal right to work in the United States.

Responsibilities

• Coordinate day-to-day station operations by leading and organizing Agents/Clerks to ensure a safe working environment and on-time dependability.
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization.
• Maintain a safe, dependable and consistent operation.
• Conduct Agent observations.
• Schedule and administer local training including new hire training.
• Investigates and resolves operational issues as well as customer service issues.
• Will be provided company uniforms and must adhere to uniform policy.
• Participates on operational conference calls, station audits and prepares various reports.
• Maintains records such as time and attendance, personnel files and performance.
• Supervisors perform Station Agent work, as required.
• Create a positive start to a passenger’s trip by greeting the passenger and providing a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, and collect fees.
• Inform passengers about their trips and belongings.
• Guide aircraft on taxiways for safe and on-time departures.
• Load/unload baggage and cargo; may weigh up to 75 lbs.
• Collaborate with internal team for safe departures.

Skills

Leadership

Safety awareness

Customer service

Organizational skills

Communication

Flexibility

Education

High school diploma or GED

Job description

Envoy Air Inc in Kentucky is hiring for a Station Supervisor to lead and organize Agents/Clerks, ensuring safety and on-time performance. You will oversee scheduling, provide training, and resolve operational and customer service issues while maintaining records and adhering to uniform policies.

The role requires leadership, strong communication, and the ability to work flexible shifts, including nights and weekends. FAA-related safety and security processes may apply where required.