Airline Customer Service Specialist

American Airlines; Carson City (NV); Remote; USD 57,308,160 - 85,962,240; Full time

Benefits offered by this job

Health benefits

Well-being programs

401(k) program

Employee assistance program

Pet insurance

Discounts on hotels, cars, cruises

Job summary

American Airlines in Carson City, NV is seeking a Customer Service Agent to interact with passengers and assist with check-in, boarding and travel needs. The role requires professionalism, flexibility, and the ability to work varied shifts in a fast-paced environment.

The position offers opportunities to promote travel, support airline operations, and provide excellent service to customers. A high school diploma or GED is required, with FAA checks and local licenses possibly needed.

Qualifications

• Excessive faculty diploma or GED or global equal
• Bilingual language talents are required in some places
• Applicable legitimate driver’s license as required through local authorities
• Should fulfill FAA criminal history checks to qualify for unescorted get entry to privileges to airport security identity show areas (SIDA), if applicable
• Ought to be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug display, comprehensive heritage test, and/or fingerprinting to satisfy organization and security requirements
• Need to be legal to work inside the U.S.

Responsibilities

• The customer support Agent interacts with clients in a courteous, green, pleasant, and expert manner.
• Promotes and sells air travel to the touring public or freight forwarders.
• Gives help with passenger test-in and load acceptance.
• Interprets authority's rules and necessities for home and international tours or shipment shipments.
• Meets and dispatches aircraft within mounted times.
• Present help to distressed passengers and customers.
• Protects enterprise assets and sales.
• Affords for secure travel.
• Possesses the bodily potential and dexterity to apply motor abilities to carry out diverse process-associated responsibilities.
• Uses organizational abilities to carry out more than one responsibility within a constrained term.
• Is self-inspired and requires minimum supervision.
• Responds and assists for the duration of safety and emergency situations.
• Follows internal/external regulations and techniques.
• Can be required to force and operate air stairs up to various types of aircraft with the intention to enplane and deplane passengers.
• May be required to carry out Passenger Operation management features including air-to-floor communication as well as Tower capabilities.
• Depending on the airport region this function may match in diverse weather conditions.
• Because of flight operations customer support agents work shifts that consist of abnormal and/or extended hours, weekends, and vacations.

Skills

Bilingual language talents

Customer service experience

Fast-paced environment

Education

High school diploma or GED or equivalent

Tools

Sabre

Job description

American Airlines in Carson City, NV is seeking a Customer Service Agent to interact with passengers and assist with check-in, boarding and travel needs. The role requires professionalism, flexibility, and the ability to work varied shifts in a fast-paced environment.

The position offers opportunities to promote travel, support airline operations, and provide excellent service to customers. A high school diploma or GED is required, with FAA checks and local licenses possibly needed.