Global Travel Support Agent | Customer Service Pro

American Airlines; Helena (MT); Remote; USD 20,664 - 28,929; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellbeing programs

401(k) plan

Employee discounts

Job summary

American Airlines is seeking a Helena-based Customer Service Agent to assist travelers, manage check-in tasks, and support boarding across domestic and international flights. You’ll represent the company with professionalism in a fast-paced environment and play a key part in delivering seamless travel experiences.

The role requires a high school diploma or GED, bilingual skills in some locations, and the ability to obtain airport access credentials.

Qualifications

• High school diploma or GED required.
• Bilingual skills required in some locations.
• Valid driver's license as required by local laws.
• FAA/SIDA background checks may be required for airport access.
• Ability to obtain airport badges if applicable.
• Pre-employment drug screening and background checks.

Responsibilities

• Promotes and sells air travel to customers.
• Assists with passenger check-in and boarding.
• Interprets government travel rules for domestic and international trips.
• Meets and dispatches aircraft within scheduled times.
• Provides help to distressed passengers and customers.
• Protects company assets and sales.
• Supports safe travel operations.
• Performs multiple tasks within a limited time frame.
• Responds to security and emergencies.
• Follows internal/external regulations and procedures.

Skills

Bilingual

Customer service

Communication skills

Flexibility

Multi-tasking

Education

High school diploma or GED

Tools

Sabre

Passenger Service System

Job description

American Airlines is seeking a Helena-based Customer Service Agent to assist travelers, manage check-in tasks, and support boarding across domestic and international flights. You’ll represent the company with professionalism in a fast-paced environment and play a key part in delivering seamless travel experiences.

The role requires a high school diploma or GED, bilingual skills in some locations, and the ability to obtain airport access credentials.