Global Airline Passenger Support Specialist

American Airlines; Salt Lake City (UT); Remote; USD 41,600 - 62,400; Full time

Benefits offered by this job

Travel perks

Health benefits

401(k) program

Employee assistance program

Job summary

American Airlines in Salt Lake City is seeking a Customer Service Agent to support travelers with check-in, boarding, and travel information. You will respond to inquiries, help resolve issues, and uphold safety and service standards.

The role offers a dynamic work environment with shifts that may include evenings, weekends, and holidays. A high school diploma or GED is required; bilingual abilities are valued and a valid driver's license may be needed where required.

Qualifications

• High school diploma or GED required.
• Bilingual abilities helpful in some locations.
• Valid driver's license may be required by local rules.
• FAA background checks/clearance may be needed for access to certain areas.
• Must be legally eligible to work in the U.S.

Responsibilities

• Promotes and sells air travel and assists with check-in and boarding.
• Interprets travel rules and requirements for domestic and international itineraries.
• Meets and dispatches aircraft within scheduled times.
• Assists distressed passengers and protects company assets.
• Supports safe travel and performs duties with varied shifts, including weekends.

Skills

Bilingual

Customer service

Fast-paced work

Communication

Problem solving

Education

High school diploma or GED

Tools

Sabre

Job description

American Airlines in Salt Lake City is seeking a Customer Service Agent to support travelers with check-in, boarding, and travel information. You will respond to inquiries, help resolve issues, and uphold safety and service standards.

The role offers a dynamic work environment with shifts that may include evenings, weekends, and holidays. A high school diploma or GED is required; bilingual abilities are valued and a valid driver's license may be needed where required.