Airline Customer Service Agent — Global Travel Support

American Airlines; Helena (MT); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Travel benefits

Health insurance

Well-being programs

401(k) eligibility after one year

Pet insurance

Discounts on hotels, cars, cruises and

Job summary

American Airlines in Helena seeks a Customer Service Agent to support passenger check-in, boarding, and travel processing. You will assist customers, resolve issues, and promote air travel while upholding safety and service standards.

The role requires a high school diploma or GED, FAA background considerations, and the ability to obtain airport badges. Some locations require bilingual abilities, and shifts include evenings, weekends, and holidays.

Qualifications

• High school degree or GED or international equivalent.
• Bilingual abilities required in some locations.
• License as required by local government.
• FAA background check for unescorted access privileges (SIDA) if relevant.
• Ability to secure airport badges if relevant.
• Pre-employment drug screening and background/fingerprinting.
• Legal to work in the US.

Responsibilities

• Promotes and sells air travel to the traveling public or freight forwarders.
• Assists with passenger check-in and load control.
• Translates government policies for domestic and international travel or cargo shipments.
• Meet and dispatch aircraft on schedule.
• Assist troubled passengers and customers.
• Protect agency assets and sales.
• Ensure safe travel.
• Perform duties with motor skills.
• Handle multiple duties within tight time frames.
• Be self-motivated with minimal supervision.
• Respond to safety and emergency situations.
• Follow internal/external guidelines and procedures.
• May be required to drive and operate air stairs for boarding and deplaning.
• May perform Passenger Operation control functions including air-to-ground communications and Tower functions.
• Work may be in various weather conditions.
• Shifts may include irregular and/or extended hours, weekends and holidays.

Skills

Bilingual abilities

Education

High school degree or GED

FAA background check eligibility

Legal to work in the US

Tools

Sabre or Passenger service system

Job description

American Airlines in Helena seeks a Customer Service Agent to support passenger check-in, boarding, and travel processing. You will assist customers, resolve issues, and promote air travel while upholding safety and service standards.

The role requires a high school diploma or GED, FAA background considerations, and the ability to obtain airport badges. Some locations require bilingual abilities, and shifts include evenings, weekends, and holidays.