Airline Customer Service Agent - Entry Level

American Airlines; Nashville (TN); Remote; USD 23,419 - 31,684; Full time

Job summary

American Airlines in Nashville seeks a Customer Service Agent to manage ticketing, reservations, and front-line assistance for travelers. The role involves handling check-in, boarding, and customer inquiries with a focus on safety and high service standards.

Educational requirement is a High School diploma or GED. Some areas may require bilingual communication and compliance with FAA security processes. This position is based at Nashville, USA.

Qualifications

• High school diploma or GED is required.
• Bilingual language abilities may be required in some areas.
• Must have valid driver’s license as required by local regulations.
• Must pass FAA security background checks (SIDA) if applicable.
• Must be eligible to work in the U.S.

Responsibilities

• Issue, reissue and discount traveler tickets.
• Book, ticket and confirm flight reservations.
• Rebook travelers on oversold flights and handle irregular operations.
• Assist travelers at check-in and boarding, including special assistance when needed.
• Provide customer care and professional service according to company policies.
• Operate at ticket counters, stand registrations, and gate areas as required.
• Process payments and handle ticketing transactions.
• Support travelers with baggage, documents, and travel information.
• Assist international travelers through customs and immigration processes if needed.

Skills

Bilingual language abilities

Customer service

US work eligibility

Education

High School diploma or GED

Tools

Saber / Traveler Management System

Job description

American Airlines in Nashville seeks a Customer Service Agent to manage ticketing, reservations, and front-line assistance for travelers. The role involves handling check-in, boarding, and customer inquiries with a focus on safety and high service standards.

Educational requirement is a High School diploma or GED. Some areas may require bilingual communication and compliance with FAA security processes. This position is based at Nashville, USA.