Airline Customer Experience Agent

American Airlines; Montpelier (VT); Remote; USD 27,552 - 41,328; Full time

Job summary

American Airlines in Montpelier, USA seeks a customer service representative with a Bachelor's degree to deliver high-quality support across all contact points. You will assist with check-in, ticketing, and gate operations while following ATAC guidelines and training timelines.

Applicants should be able to manage stress, resolve conflicts, and maintain a customer-first approach, speaking English and German professionally.

Qualifications

• Customer service experience or willingness to learn in a fast-paced setting.
• Ability to handle conflicts, maintain composure, and follow procedures.
• Fluency in English and German; professional communication required.

Responsibilities

• Provide high-quality, continuous customer support across touchpoints.
• Assist with check-in, security, gate, baggage, and ticketing tasks as needed.
• Follow lead agents, operate within ATAC-related duties, and adhere to training dates.
• Promote American Airlines services and maintain safety standards.
• Represent the brand with a customer-focused approach at all times.

Skills

Interpersonal skills

Solution oriented

Conflict resolution

Stress management

Customer focus

Representative of company

Professional grooming

Shift work

Punctuality

Regulatory compliance

English & German bilingual

Education

Bachelor's Degree

Tools

SABRE

QIK SABRE

Microsoft Word

Excel

Job description

American Airlines in Montpelier, USA seeks a customer service representative with a Bachelor's degree to deliver high-quality support across all contact points. You will assist with check-in, ticketing, and gate operations while following ATAC guidelines and training timelines.

Applicants should be able to manage stress, resolve conflicts, and maintain a customer-first approach, speaking English and German professionally.