Airline Reservations Specialist

American Airlines; Montpelier (VT); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discounts

Paid time off

Job summary

American Airlines in Montpelier, USA seeks a Customer Service Representative to join our reservations team. The role supports travel needs, promotes tickets and related services, and delivers high-quality customer support in a dynamic environment.

A Bachelor's Degree is listed in the qualifications and full-time, in-office hours apply. You will participate in comprehensive training, handle client inquiries, and strive to exceed performance goals while maintaining a customer‑centric focus.

Qualifications

• Can be at least 18 years of age
• Will have a high school diploma or GED Equivalency
• Can read, write, and fluently talk and understand the English language
• Could be able to carry out responsibilities whilst last at a workstation for prolonged periods of time
• Can work as scheduled and according with the American Airlines Attendance policy
• Will focus on details and cope with a couple of duties with accuracy while providing excellent customer support
• Are self‑disciplined and accountable for acting with minimum supervision
• Are innovative, skilled in problem solving and able to cope with difficult/worrying situations

Responsibilities

• Master several weeks of rapid-paced, in-depth training on merchandise, approaches, rules and gear; and keep studying with recurrent training each year
• Take care of contacts from clients and gain their agree with the aid of imparting answers to their tour desires
• Listen to the clients’ needs and proactively offer options
• Generate revenue by means of promoting tickets and related products/services
• Provide a high stage of customer support
• Work on a full-time foundation, working continuously at a workstation, with scheduled breaks and lunch intervals
• Paintings in an operation that covers a 24-hour length which incorporates weekends and holidays and day/night/in a single day shifts that might vary for the duration of the year and as decided via seniority bidding
• Now and again, be supplied voluntary overtime and required to work mandatory extra time
• Be assigned overall performance dreams and get hold of coaching closer to continuous improvement
• Paintings inside a being concerned environment with a ardour for lifestyle and variety with a robust experience of community, volunteer businesses and aid of various reasons

Skills

18 years old

English proficiency

Attention to detail

Customer service

Education

High school diploma

GED Equivalency

Job description

American Airlines in Montpelier, USA seeks a Customer Service Representative to join our reservations team. The role supports travel needs, promotes tickets and related services, and delivers high-quality customer support in a dynamic environment.

A Bachelor's Degree is listed in the qualifications and full-time, in-office hours apply. You will participate in comprehensive training, handle client inquiries, and strive to exceed performance goals while maintaining a customer‑centric focus.