Airline Customer Experience Agent

American Airlines; Boston (MA); Remote; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health benefits from day one

401(k) plan with company contributions

Employee travel perks

Job summary

American Airlines is seeking a Customer Service Agent in Massachusetts. You will engage with passengers and freight forwarders, promoting tours, assisting with check-in, and ensuring efficient travel operations.

The role requires familiarity with Sabre or similar systems, a bilingual capability at select locations, and compliance with security and regulatory checks. On-site airport work includes varied shifts, including weekends and holidays.

Qualifications

• High school diploma or GED; international equivalents accepted.
• FAA background check and US work authorization required.
• Bilingual capabilities at certain locations.

Responsibilities

• Promotes and sells air tours to customers.
• Assists with passenger check-in and boarding procedures.
• Interprets regulations for domestic and international tours or shipments.
• Meets and dispatches aircraft within scheduled times.
• Supports safe travel and maintains security procedures.

Skills

Sabre system

Customer service

Bilingual capability

Education

High school diploma or GED

Tools

Sabre system

Job description

American Airlines is seeking a Customer Service Agent in Massachusetts. You will engage with passengers and freight forwarders, promoting tours, assisting with check-in, and ensuring efficient travel operations.

The role requires familiarity with Sabre or similar systems, a bilingual capability at select locations, and compliance with security and regulatory checks. On-site airport work includes varied shifts, including weekends and holidays.