Airport Customer Service Manager - Lead & Elevate Team

American Airlines; Nashville (TN); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical, dental, vision from day one

Wellness programs

401(k) plan

Travel discounts

Employee assistance

Pet insurance

Job summary

American Airlines in Nashville, TN seeks a Customer Service Manager to lead a dedicated airport terminal team. You will drive performance, coach staff, and ensure a customer‑centric environment while maintaining adherence to federal and local regulations including FAA.

Required: Bachelor Degree and 3+ years directing others in customer service. USPS authorization or ability to obtain it; five‑year U.S. residency required. Benefits start day one with medical, dental, vision and 401(k) options.

Qualifications

• 3+ years of experience directing others in a customer service environment.
• Knowledge of organizational strategies, techniques, and practical computer applications.
• USPS authorization or ability to obtain it; five-year U.S. residency required.

Responsibilities

• Drive functional excellence and employee recognition.
• Lead the airport terminal team to comply with safety and regulatory requirements.
• Coach team members to enhance customer service and company culture.
• Advise and develop a culture of shared respect and trust among employees.
• Build relationships with internal and external stakeholders to foster empathy, honesty, reliability, respect, and pride.
• Deliver leadership and appropriate support structures to empower the team to deliver outstanding results.
• Assess operational climate and performance to meet corporate and regulatory scorecards via cross‑functional collaboration.
• Work additional hours as needed to meet operational demands and shift schedules including weekends, holidays, and days off.

Skills

Customer service leadership

Coaching

Stakeholder management

Education

Bachelor Degree

Job description

American Airlines in Nashville, TN seeks a Customer Service Manager to lead a dedicated airport terminal team. You will drive performance, coach staff, and ensure a customer‑centric environment while maintaining adherence to federal and local regulations including FAA.

Required: Bachelor Degree and 3+ years directing others in customer service. USPS authorization or ability to obtain it; five‑year U.S. residency required. Benefits start day one with medical, dental, vision and 401(k) options.