Airline Travel Support Specialist

American Airlines; Nashville (TN); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Flight perks

Benefits from day one

Company 401(k)

Additional benefits

Annual raises

Vacation time

Job summary

American Airlines in Nashville, USA, is seeking a Call Center Representative. The role involves delivering high-quality customer support after completing an intensive training program on products, procedures, and systems.

You will handle inbound and outbound calls from frequent flyers, assist with mileage inquiries and award bookings, and provide travel solutions while maintaining a professional, courteous demeanor. A bachelor’s degree is required.

Qualifications

• Fluent English, both verbal and written.
• Ability to operate a computer and multitask across systems.
• Strong time-management and attention to detail.
• Inventive problem-solving and composure under pressure.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Complete training covering products, procedures, regulations and systems.
• Handle inbound and outbound calls from Gold/Platinum customers and frequent flyers.
• Assist with mileage inquiries, balances and award travel bookings.
• Listen to customer needs and offer travel solutions, including ticket sales.
• Deliver professional customer support with a courteous demeanor.
• Work a rotating schedule in a 24‑hour operation including nights, weekends and holidays.
• Attend performance goals and ongoing improvement training.

Skills

Fluent English

Time management

Multitasking

Problem solving

Customer service

Call center experience

Education

Bachelor’s degree

Job description

American Airlines in Nashville, USA, is seeking a Call Center Representative. The role involves delivering high-quality customer support after completing an intensive training program on products, procedures, and systems.

You will handle inbound and outbound calls from frequent flyers, assist with mileage inquiries and award bookings, and provide travel solutions while maintaining a professional, courteous demeanor. A bachelor’s degree is required.