Air Cargo Dispatch Leader — Drive On-Time Performance

Alliance Ground International; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision

401(k) company match

Travel discounts

Job summary

Alliance Ground International in Chicago is seeking a Cargo Dispatch Manager to oversee the safe, efficient, and compliant movement of air cargo. You will manage daily dispatch operations, coordinate staffing, and liaise with airline partners, warehouse teams, and transportation vendors to meet SLAs and safety standards.

The role requires 3–5 years in cargo or airport operations and at least 2 years in a supervisory capacity.

Qualifications

• 3–5 years of cargo, airline, logistics, transportation, or airport operations experience.
• At least 2 years of leadership or supervisory experience.
• Knowledge of air cargo operations, dispatch procedures, and warehouse logistics.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexible schedules including nights, weekends, holidays, and irregular shifts.

Responsibilities

• Manage all daily cargo dispatch operations, including inbound and outbound cargo movements.
• Coordinate cargo processing schedules to ensure on-time performance and customer service goals.
• Monitor operational workflows and implement process improvements to increase efficiency and productivity.
• Ensure adherence to airline-specific handling procedures and SLAs.
• Manage dispatch communications with airlines, trucking vendors, warehouse teams, and airport stakeholders.
• Lead, coach, and develop dispatch supervisors, dispatchers, and operational team members.
• Conduct workforce planning to ensure adequate staffing levels based on demand.
• Oversee employee training, performance management, and disciplinary actions as required.
• Promote a culture of safety, accountability, and operational excellence.
• Conduct regular operational audits and inspections.
• Investigate operational incidents and implement corrective actions.
• Maintain accurate records related to cargo movement, compliance, and performance.

Skills

Leadership

Communication

Problem-solving

Strategic planning

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Operational management systems

Job description

Alliance Ground International in Chicago is seeking a Cargo Dispatch Manager to oversee the safe, efficient, and compliant movement of air cargo. You will manage daily dispatch operations, coordinate staffing, and liaise with airline partners, warehouse teams, and transportation vendors to meet SLAs and safety standards.

The role requires 3–5 years in cargo or airport operations and at least 2 years in a supervisory capacity.