Cargo Dispatch Manager

Alliance Ground International; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision

401(k) company match

Travel discounts

Job summary

Alliance Ground International in Chicago is seeking a Cargo Dispatch Manager to oversee the safe, efficient, and compliant movement of air cargo. You will manage daily dispatch operations, coordinate staffing, and liaise with airline partners, warehouse teams, and transportation vendors to meet SLAs and safety standards.

The role requires 3–5 years in cargo or airport operations and at least 2 years in a supervisory capacity.

Qualifications

• 3–5 years of cargo, airline, logistics, transportation, or airport operations experience.
• At least 2 years of leadership or supervisory experience.
• Knowledge of air cargo operations, dispatch procedures, and warehouse logistics.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexible schedules including nights, weekends, holidays, and irregular shifts.

Responsibilities

• Manage all daily cargo dispatch operations, including inbound and outbound cargo movements.
• Coordinate cargo processing schedules to ensure on-time performance and customer service goals.
• Monitor operational workflows and implement process improvements to increase efficiency and productivity.
• Ensure adherence to airline-specific handling procedures and SLAs.
• Manage dispatch communications with airlines, trucking vendors, warehouse teams, and airport stakeholders.
• Lead, coach, and develop dispatch supervisors, dispatchers, and operational team members.
• Conduct workforce planning to ensure adequate staffing levels based on demand.
• Oversee employee training, performance management, and disciplinary actions as required.
• Promote a culture of safety, accountability, and operational excellence.
• Conduct regular operational audits and inspections.
• Investigate operational incidents and implement corrective actions.
• Maintain accurate records related to cargo movement, compliance, and performance.

Skills

Leadership

Communication

Problem-solving

Strategic planning

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Operational management systems

Job description

The Cargo Dispatch Manager is responsible for overseeing the safe, efficient, and compliant movement of air cargo through the operation. This role manages daily cargo dispatch activities, coordinates staffing and resources, ensures adherence to airline and regulatory requirements, and drives performance related to service, safety, and operational excellence. The Cargo Dispatch Manager serves as a key liaison between airline partners, cargo warehouse teams, transportation vendors, and operational leadership.

Key Responsibilities

• Manage all daily cargo dispatch operations, including inbound and outbound cargo movements.
• Coordinate cargo processing schedules to ensure on-time performance and customer service goals are achieved.
• Monitor operational workflows and implement process improvements to increase efficiency and productivity.
• Ensure adherence to airline-specific handling procedures and service level agreements (SLAs).
• Manage dispatch communications with airlines, trucking vendors, warehouse teams, and airport stakeholders.
• Lead, coach, and develop dispatch supervisors, dispatchers, and operational team members.
• Conduct workforce planning to ensure adequate staffing levels based on operational demand.
• Oversee employee training, performance management, and disciplinary actions as required.
• Promote a culture of safety, accountability, and operational excellence.
• Conduct regular operational audits and inspections.
• Investigate operational incidents and implement corrective actions.
• Maintain accurate records related to cargo movement, compliance, and operational performance.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• Minimum 3-5 years of cargo, airline, logistics, transportation, or airport operations experience.
• Minimum 2 years of leadership or supervisory experience.
• Knowledge of air cargo operations, dispatch procedures, and warehouse logistics.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite and operational management systems.
• Ability to work flexible schedules including nights, weekends, holidays, and irregular shifts.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part-time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

70,000 - 75,000

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.