Air Cargo Dispatch Leader

lliance Ground International; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid vacation

Medical / dental / vision insurance

401(k) plan

Employee assistance program

Life insurance

Travel discounts

Uniforms provided

On-the-job training

Job summary

Alliance Ground International in Chicago, IL is seeking a Cargo Dispatch Manager to oversee safe, efficient air cargo movement and ensure regulatory compliance, SLAs, and on-time performance.

You will lead dispatch supervisors and staffing, coordinate with airlines and vendors, drive process improvements, and maintain accurate records. The role requires leadership, strong communication, and a commitment to safety, with opportunities for growth within a global freight network.

Qualifications

• Minimum 3–5 years of cargo, airline, logistics, transportation, or airport operations experience.
• Minimum 2 years of leadership or supervisory experience.
• Knowledge of air cargo operations, dispatch procedures, and warehouse logistics.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite and operational management systems.
• Ability to work flexible schedules including nights, weekends, holidays, and irregular shifts.

Responsibilities

• Manage all daily cargo dispatch operations, including inbound and outbound cargo movements.
• Coordinate cargo processing schedules to ensure on-time performance and service goals are achieved.
• Monitor workflows and implement process improvements to increase efficiency and productivity.
• Ensure adherence to airline-specific handling procedures and SLAs.
• Manage dispatch communications with airlines, trucking vendors, warehouse teams, and airport stakeholders.
• Lead, coach, and develop dispatch supervisors, dispatchers, and operational team members.
• Contribute to workforce planning and training, and maintain compliance records.

Skills

Leadership

Communication

Problem-solving

Air Cargo Ops

Dispatch Procedures

Warehouse Logistics

MS Office

Ops Management Systems

Shift Flexibility

Education

High School Diploma

Associate's Degree

Job description

Alliance Ground International in Chicago, IL is seeking a Cargo Dispatch Manager to oversee safe, efficient air cargo movement and ensure regulatory compliance, SLAs, and on-time performance.

You will lead dispatch supervisors and staffing, coordinate with airlines and vendors, drive process improvements, and maintain accurate records. The role requires leadership, strong communication, and a commitment to safety, with opportunities for growth within a global freight network.