Air Cargo Operations Manager - Ramp & Warehouse Lead

FALL CREEK FARM & NURSERY; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

Worldwide Flight Services in Chicago seeks an experienced Air Cargo Manager of Operations to lead ramp and warehouse activities, ensure on-time cargo handling, safety, and compliance across shifts.

You will resolve service failures, monitor performance of managers and staff, coordinate with the Traffic Office, and drive continuous improvement to meet customer expectations.

This role offers opportunities for leadership in a global team and advancement within a dynamic logistics network.

Qualifications

• Prior experience in cargo and ramp operations, and with good customer service and leadership skills.

Responsibilities

• Respond to customers concerns via email daily.
• Monitor and review managers’ performance.
• Monitor and review staff productivity.
• Manage, plan and control all elements of warehouse and ramp activities.
• Oversee office management and ensure customers’ expectations are met.

Skills

Cargo operations

Ramp operations

Customer service

Leadership

Job description

Worldwide Flight Services in Chicago seeks an experienced Air Cargo Manager of Operations to lead ramp and warehouse activities, ensure on-time cargo handling, safety, and compliance across shifts.

You will resolve service failures, monitor performance of managers and staff, coordinate with the Traffic Office, and drive continuous improvement to meet customer expectations.

This role offers opportunities for leadership in a global team and advancement within a dynamic logistics network.