AI Systems & Workflow Design Lead (Remote)

AAA - CSAA Insurance Group; Oregon; Hybrid; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead for a remote role in the United States. This senior contributor partners across business and technology to redesign complex workflows and create AI-ready systems of work.

You will translate business needs into implementation-ready designs and drive repeatable design practices. You will lead discovery, design end-to-end systems of work, facilitate workshops, and ensure human‑AI collaboration delivers measurable business value

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to move between front-stage and backstage systems.
• Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Solid understanding of human-AI interaction and human-in-the-loop design.
• Ability to decompose sophisticated workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions.

Responsibilities

• Lead discovery and design for AI-enabled workflows across business and technology.
• Translate business needs into implementation-ready designs and reusable enterprise patterns.
• Develop end-to-end systems of work linking front-stage experiences with back-stage processes, data, AI agents, and controls.
• Facilitate workshops to align multi-functional teams on future-state decisions.
• Create clear, visual design artifacts and ensure alignment with enterprise standards.
• Partner with business leaders and architecture, data, and engineering teams throughout discovery and design.

Skills

AI workflow design

Systems thinking

Workshop facilitation

Stakeholder partnering

Design artifacts

Cross-functional leadership

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead for a remote role in the United States. This senior contributor partners across business and technology to redesign complex workflows and create AI-ready systems of work.

You will translate business needs into implementation-ready designs and drive repeatable design practices. You will lead discovery, design end-to-end systems of work, facilitate workshops, and ensure human‑AI collaboration delivers measurable business value