AI Workflow Architect - Remote Systems Design Lead

AAA - CSAA Insurance Group; Mississippi; Remote; USD 144,000 - 192,000; Full time

Job summary

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead for a remote role in the United States. The role partners with business and technology teams to redesign complex workflows and create AI-ready systems of work, leading discovery and translating needs into implementation-ready designs.

The position requires 10+ years in systems/service/workflow design, strong AI fluency, and the ability to drive multi-functional engagements.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to move between front-stage and backstage systems.
• Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Solid understanding of human-AI interaction and human-in-the-loop design.
• Ability to decompose sophisticated workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions.
• Strong business insight and ability to connect design decisions to measurable business value.
• Experience facilitating senior-level and multi-functional workshops where participants have differing objectives or ownership.
• Strong visual communication and storytelling skills; able to simplify sophisticated systems into clear, compelling representations.
• High comfort with ambiguity and initiatives where no single function leads the entire outcome.
• Demonstrated ability to influence without formal authority and move groups toward decisions and commitments.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across the organization.
• Translate business needs into implementation-ready designs for AI-enabled workflows.
• Define how people and AI should collaborate within end-to-end systems of work.
• Facilitate workshops to align multi-functional teams on future-state decisions.
• Document future-state workflows and reusable patterns for enterprise reuse.
• Partner with Senior Director to develop enterprise design methods and templates.
• Support design assurance and guidance as design moves toward build and delivery.

Skills

AI Workflow

Systems Design

Workflow Transformation

Design Strategy

Human-AI Interaction

Education

Bachelor's degree

Job description

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead for a remote role in the United States. The role partners with business and technology teams to redesign complex workflows and create AI-ready systems of work, leading discovery and translating needs into implementation-ready designs.

The position requires 10+ years in systems/service/workflow design, strong AI fluency, and the ability to drive multi-functional engagements.