AI Support QA Specialist (Remote, Paid Training)

Prolific; Fort Worth (TX); On-site; USD 34,095 - 48,560; Part time

Job summary

Prolific in Fort Worth, Texas, is seeking Customer Support Representatives for AI training. You will evaluate AI-generated responses, simulate customer interactions, and refine knowledge bases, contributing to next-generation AI models. Proficient experience in customer support is required, along with excellent communication skills and problem-solving capabilities. Join us for competitive pay rates and flexible hours, working from home.

Qualifications

• Years of experience in a high-volume customer support or technical support role.
• Exceptional written English skills with adaptability in tone and clarity.
• Proven ability to de-escalate complex issues and provide troubleshooting.
• High typing speed and ability to navigate information quickly.
• Sharp eye for identifying errors in responses.
• Multilingual capabilities are a plus.
• PayPal account required for payment.

Responsibilities

• Review AI-generated replies for accuracy and consistency.
• Create realistic support tickets to test AI interactions.
• Audit AI-generated FAQ articles for clarity and accuracy.
• Annotate model responses for sentiment appropriateness.
• Ensure AI outputs meet professional service standards.

Skills

Customer support experience

Communication excellence

Problem-solving skills

Efficiency

Attention to detail

Language proficiency

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Job description

Prolific in Fort Worth, Texas, is seeking Customer Support Representatives for AI training. You will evaluate AI-generated responses, simulate customer interactions, and refine knowledge bases, contributing to next-generation AI models. Proficient experience in customer support is required, along with excellent communication skills and problem-solving capabilities. Join us for competitive pay rates and flexible hours, working from home.