AI Support Quality Analyst (Remote)

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Part time

Benefits offered by this job

Remote work

Job summary

Prolific Academic Ltd seeks a detail-oriented reviewer to help train AI-powered support systems. You will assess AI-generated replies for accuracy, clarity, and tone, and create realistic test interactions for evaluation.

You will label sentiment, check content against professional standards, and help improve help articles and response templates. This remote, task-based role includes an assessment before joining the paid pool.

Qualifications

• Experience in a high-volume customer support, technical support, or client success role.
• Strong written English, with the ability to adjust clarity and empathy for different customer situations.
• Skill in calming difficult interactions and explaining technical or billing troubleshooting step by step.
• Fast, accurate typing and the ability to find answers across multiple information sources.
• Careful attention to factual accuracy, logic, and tone.
• A PayPal account to receive task payments.

Responsibilities

• Judge AI-written support replies for accuracy, clarity, helpfulness, and consistency of tone.
• Create realistic support scenarios, including difficult, unusual, or technically complex customer cases.
• Review generated help articles and response templates for correctness and ease of use.
• Label the sentiment and empathy of responses, noting when language sounds unprofessional or robotic.
• Compare model outputs with support quality standards and identify subtle factual or logical errors.

Skills

High-volume customer support

Strong written English

Fast typing

Cross-source information search

Calm handling of difficult calls

Attention to accuracy, logic and tone

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

Prolific Academic Ltd seeks a detail-oriented reviewer to help train AI-powered support systems. You will assess AI-generated replies for accuracy, clarity, and tone, and create realistic test interactions for evaluation.

You will label sentiment, check content against professional standards, and help improve help articles and response templates. This remote, task-based role includes an assessment before joining the paid pool.