AI Support & QA Specialist (Remote)

Prolific; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

Prolific is seeking Customer Support Representatives to join its Expert Network for AI training and evaluation. You’ll review AI-generated responses, create realistic support tickets, and help improve knowledge bases while maintaining brand voice and accuracy.

Ideal candidates have experience in high-volume customer support, excellent written English, rapid problem-solving, and strong attention to detail. Remote-friendly with payment via PayPal and flexible hours.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English with ability to adapt tone and clarity for different customers.
• Proven ability to de-escalate and troubleshoot technical or billing issues.
• High typing speed and ability to navigate multiple sources quickly.
• Attention to detail to spot errors in logic, tone, or accuracy in responses.
• Multilingual capabilities are a plus for evaluation tasks.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate customer interactions and create test tickets and dialogues.
• Refine AI-generated FAQ articles and macros for clarity and correctness.
• Annotate model responses for sentiment and empathy.
• Quality assure outputs against standard support rubrics.

Skills

Professional Experience

Communication Excellence

Problem-Solving Skills

Efficiency

Attention to Detail

Language Proficiency

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Confluence

Notion

Guru

Job description

Prolific is seeking Customer Support Representatives to join its Expert Network for AI training and evaluation. You’ll review AI-generated responses, create realistic support tickets, and help improve knowledge bases while maintaining brand voice and accuracy.

Ideal candidates have experience in high-volume customer support, excellent written English, rapid problem-solving, and strong attention to detail. Remote-friendly with payment via PayPal and flexible hours.