Remote AI Support & QA Specialist

Prolific; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

Prolific is seeking Customer Support Representatives to join its Expert Network and help train AI models using real service expertise. You will complete a brief paid test, then join Prolific as a participant with pay up to $30 per hour for paid tasks that often require one hour of uninterrupted work, with many tasks shorter.

You’ll review AI-generated support replies for accuracy and consistency, create realistic support tickets, and refine knowledge bases.

Qualifications

• Experience in a high-volume customer support or client success role.
• Excellent written English with adaptable tone and empathy.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate customer interactions and create realistic support tickets.
• Refine knowledge bases and ensure macro accuracy.

Skills

High-volume support

Written English

Troubleshooting

Multi-tasking

Attention to detail

Multilingual

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Confluence

Notion

Guru

Job description

Prolific is seeking Customer Support Representatives to join its Expert Network and help train AI models using real service expertise. You will complete a brief paid test, then join Prolific as a participant with pay up to $30 per hour for paid tasks that often require one hour of uninterrupted work, with many tasks shorter.

You’ll review AI-generated support replies for accuracy and consistency, create realistic support tickets, and refine knowledge bases.