AI Training Support Specialist (Remote)

Prolific; United States; Remote; USD 33,000 - 41,000; Full time

Job summary

Prolific in the United States is seeking Customer Support Representatives to join our Expert Network to train and evaluate AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10–15 minute test to assess skills and suitability for AI tasks.

If successful, you’ll be invited to join Prolific as a participant and paid to train and evaluate powerful AI models. Researchers looking for your skills tend to pay up to $30 per hour, with many tasks requiring

Qualifications

• Experience in high-volume customer support or related roles.
• Excellent written English communication.
• Ability to troubleshoot technical or billing issues.
• Fast typing and multi-source lookup.
• Attention to detail in support responses.
• Multilingual abilities are a plus.
• PayPal account required to receive payments.

Responsibilities

• Evaluate AI chatbot responses for accuracy and tone.
• Simulate realistic support interactions.
• Refine knowledge bases for clarity and accuracy.
• Label sentiment of model responses for empathy and professionalism.
• Quality assurance: compare AI outputs against standard QA rubrics.

Skills

High-volume support

Written English

Troubleshooting

Typing speed

Attention to detail

Multilingual

PayPal

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Job description

Prolific in the United States is seeking Customer Support Representatives to join our Expert Network to train and evaluate AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10–15 minute test to assess skills and suitability for AI tasks.

If successful, you’ll be invited to join Prolific as a participant and paid to train and evaluate powerful AI models. Researchers looking for your skills tend to pay up to $30 per hour, with many tasks requiring