AI QA & Customer Support Specialist – Remote

Prolific; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

Prolific is seeking Customer Support Representatives to join our Expert Network to train and evaluate AI models using real service expertise. If successful, you’ll be invited to join Prolific as a participant and get paid for your contributions.

Researchers paying for your skills can be up to $30 per hour, with tasks that may require one hour of uninterrupted work; many assignments are shorter and can be done from home.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with ability to adjust tone, empathy, and clarity.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate customer interactions with realistic tickets and dialogues.
• Refine knowledge bases and FAQs for clarity and correctness.
• Annotate sentiment to ensure appropriate empathetic tone.
• Quality assurance by comparing AI outputs against standard QA rubrics.

Skills

Customer support experience

Excellent written English

Troubleshooting

Multilingual capabilities

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

Prolific is seeking Customer Support Representatives to join our Expert Network to train and evaluate AI models using real service expertise. If successful, you’ll be invited to join Prolific as a participant and get paid for your contributions.

Researchers paying for your skills can be up to $30 per hour, with tasks that may require one hour of uninterrupted work; many assignments are shorter and can be done from home.