Remote AI Support QA and Scenarios Specialist

prolificacademicltd; United States; Remote; USD 21,000 - 34,000; Full time

Job summary

prolificacademicltd is seeking an experienced customer support professional to help train and assess AI systems. You will review generated service content, create realistic customer scenarios, and judge whether responses meet sound support standards, working remotely on task-based assignments.

Responsibilities include assessing replies for accuracy and tone, writing tickets and scenarios, and verifying help articles.

Qualifications

• Several years of experience in high-volume customer support or technical support.
• Excellent written English and adaptable tone for different customers.
• Experience calming difficult interactions and explaining troubleshooting steps.
• Fast, accurate typing and ability to research across multiple sources.
• Attention to detail in reviewing logic, tone, and factual accuracy.
• Must have a payment account to receive task payments.

Responsibilities

• Assess AI support replies for accuracy, usefulness, and tone.
• Write realistic tickets and conversation scenarios, including difficult cases.
• Check draft help articles and response templates for clarity and correctness.
• Label empathy and professionalism in responses.
• Flag issues in reasoning or factual detail against guidelines.

Skills

Customer support

Tech support

Written English

Fast typing

Attention to detail

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

prolificacademicltd is seeking an experienced customer support professional to help train and assess AI systems. You will review generated service content, create realistic customer scenarios, and judge whether responses meet sound support standards, working remotely on task-based assignments.

Responsibilities include assessing replies for accuracy and tone, writing tickets and scenarios, and verifying help articles.