AI-Driven SMB Sales Leader

Zendesk, Inc.; Texas; Hybrid; USD 170,000 - 254,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk, Inc. in Austin and San Francisco seeks a Manager, SMB Sales to lead a high-performing Account Executive team and drive revenue across new business and expansion. You will leverage AI insights and data to accelerate growth and empower reps to deliver exceptional customer value.

You will coach for results, recruit top talent, and build measurable roadmaps with cross-functional partners. The role emphasizes AI fluency and a performance-driven culture.

Qualifications

• Proven track record leading high-velocity SaaS sales teams.
• Experience managing multiple deal sizes from SMB to six-figure contracts.
• Experience using AI, predictive analytics, and automation to boost productivity.
• Strong cross-functional collaboration with product, marketing, and solutions engineers.

Responsibilities

• Lead, coach, and develop a team of Account Executives; achieve quotas.
• Recruit, onboard, and mentor talent; foster AI learning.
• Guide teams through high-velocity sales cycles using AI insights.
• Coach AEs to build ROI cases for procurement and partnerships.
• Identify expansion, upsell, and renewal opportunities.
• Partner with Solutions Engineers, Product, and Marketing.
• Facilitate conversations on product capabilities and AI architecture.
• Conduct weekly forecast and pipeline reviews; provide strategic guidance.
• Build dashboards to monitor sales metrics and trends.
• Report on team performance to senior leadership.
• Improve sales processes through automation.

Skills

Sales leadership

Forecasting

Team coaching

AI tools

SaaS sales

Education

BA/BS degree

Tools

CRM software

AI analytics tools

Job description

Zendesk, Inc. in Austin and San Francisco seeks a Manager, SMB Sales to lead a high-performing Account Executive team and drive revenue across new business and expansion. You will leverage AI insights and data to accelerate growth and empower reps to deliver exceptional customer value.

You will coach for results, recruit top talent, and build measurable roadmaps with cross-functional partners. The role emphasizes AI fluency and a performance-driven culture.