AI SaaS Account Growth & Retention Manager

fonio.ai; New York (NY); On-site; USD 70,000 - 150,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Top equipment provided

Close collaboration with Product, Mktg

Job summary

Fonio is seeking an Account Executive to manage an existing customer portfolio, drive retention, and expand value through upsells and renewals. You will own the relationship end-to-end and collaborate with product, marketing, and success teams to maximize ARR.

You’ll run reviews, identify expansion opportunities, and maintain a clean CRM pipeline with accurate forecasts. English fluency and a proven track record in B2B SaaS sales are required.

Qualifications

• 1+ year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
• Experience in upselling, renewals, or expansion within existing customers
• Strong product and technology understanding; you're highly AI-savvy

Responsibilities

• Own existing customer accounts lifecycle and upsell/retention targets
• Conduct reviews and discovery calls to identify expansion opportunities
• Manage expansions revenue including upgrades, add-ons, and renewals
• Collaborate with Customer Success, Product, and Marketing to ensure clean handovers and accurate forecasts
• Maintain a robust CRM pipeline with reliable revenue forecasting

Skills

B2B SaaS sales

Upselling

Renewals

Customer focus

AI-savvy

Job description

Fonio is seeking an Account Executive to manage an existing customer portfolio, drive retention, and expand value through upsells and renewals. You will own the relationship end-to-end and collaborate with product, marketing, and success teams to maximize ARR.

You’ll run reviews, identify expansion opportunities, and maintain a clean CRM pipeline with accurate forecasts. English fluency and a proven track record in B2B SaaS sales are required.