SaaS Customer Growth & Renewal Manager

ManageCasa Inc.; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

ManageCasa Powered by Minii AI in San Francisco is seeking an experienced Customer Account Manager who excels at building trusted relationships and driving renewals. You will own the end-to-end client lifecycle, conduct onboarding and product demos, and identify opportunities for upsell while ensuring customer success and long-term growth.

This role requires strong communication, CRM proficiency, and a proactive, customer-focused mindset in a fast-paced SaaS environment.

Qualifications

• Experience in Customer Success, Account Management, SaaS sales, or a related role.
• Proven success with upselling, cross-selling, renewals, and account expansion.
• Excellent verbal and written communication skills.
• Strong customer-facing and presentation skills.
• Confident speaking with customers and handling challenging conversations.
• Ability to listen carefully, ask effective questions, and identify customer needs.
• Strong sales ability with a customer-focused approach.
• Ability to explain software features and business value clearly.
• Excellent writing skills, including customer emails, newsletters, and product communications.
• Organized, proactive, attentive, and consistent with follow-up.
• Experience using CRM and customer-success tools.
• Property management, HOA, or community association experience is preferred.

Responsibilities

• Build and manage strong relationships with existing customers.
• Communicate confidently with customers by phone, video, and email.
• Proactively understand customer needs, goals, challenges, and concerns.
• Guide customers through ManageCasa features, workflows, and best practices.
• Conduct onboarding, training, product demonstrations, and account reviews.
• Resolve customer concerns and coordinate with internal teams when needed.
• Monitor customer satisfaction, product adoption, and account health.
• Support renewals and proactively reduce churn.
• Identify and close upselling, cross-selling, and account-expansion opportunities.
• Present solutions, explain value, discuss pricing, handle objections, and close deals.
• Create clear, engaging customer newsletters, product updates, and announcements.
• Maintain accurate customer and sales information in the CRM.

Skills

Upselling

Cross-selling

Renewals

CRM proficiency

Communication

Presentations

Account growth

Customer listening

Product demonstrations

Newsletters

Follow-up discipline

Tools

Salesforce

HubSpot

Job description

ManageCasa Powered by Minii AI in San Francisco is seeking an experienced Customer Account Manager who excels at building trusted relationships and driving renewals. You will own the end-to-end client lifecycle, conduct onboarding and product demos, and identify opportunities for upsell while ensuring customer success and long-term growth.

This role requires strong communication, CRM proficiency, and a proactive, customer-focused mindset in a fast-paced SaaS environment.