AI-Powered Enterprise Account Director

Zendesk, Inc.; Illinois; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Global offices

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win enterprise business across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s AI solutions, and guide opportunities from first conversation through close.

You’ll lead cross-functional teams, manage large deals, and ensure accurate CRM records while delivering measurable customer outcomes. This hybrid role leverages Zendesk’s global offices and remote flexibility.

Qualifications

• Typically 12+ years of related experience in complex B2B SaaS sales.
• A record of owning new-business opportunities and delivering measurable commercial outcomes, such as quota attainment, new ARR, or equivalent growth results.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, and to involve specialists when deeper technical expertise is needed.
• Equivalent practical experience is welcome; no specific degree is required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals to Zendesk platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Coordinate Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support handoff and share market insights with internal teams.

Skills

New business development

Executive engagement

Complex deal ownership

Forecasting & CRM discipline

ROI storytelling

Cross-functional leadership

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win enterprise business across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s AI solutions, and guide opportunities from first conversation through close.

You’ll lead cross-functional teams, manage large deals, and ensure accurate CRM records while delivering measurable customer outcomes. This hybrid role leverages Zendesk’s global offices and remote flexibility.