AI-Powered Enterprise Account Director

Zendesk, Inc.

Florida

Hybrid

USD 140,000 - 210,000

Full time

3 days ago

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Benefits offered by this job

Hybrid work model

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect their priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery to close. In this hybrid role, you’ll lead pursuit strategy, collaborate with cross-functional teams, and maintain accurate CRM forecasts to help grow Zendesk’s enterprise customer base and ensure smooth handoffs

Qualifications

12+ years of related experience in complex B2B SaaS sales.
Proven track record owning new-business opportunities with measurable outcomes.
Experience with prospecting, discovery, executive engagement and complex deal ownership.
Ability to discuss AI, automation and platform value credibly with stakeholders.
Equivalent practical experience welcomed; no specific degree required.

Responsibilities

Build and manage qualified pipeline through targeted prospecting and partnerships.
Lead complex sales from discovery through close and negotiate terms.
Connect customer goals to Zendesk platform and AI solutions with measurable outcomes.
Collaborate with executive, technical, finance, security and procurement teams.
Own pursuit strategy, deal progression, and commercial decisions within guidelines.
Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners and leaders.
Maintain accurate CRM records and forecasts, surface risks early, align next steps.
Document customer goals and success conditions to support handoffs and insights.