AI-Powered PayOps Analyst

Mews; Virginia; Remote; USD 115,000 - 135,000; Full time

Benefits offered by this job

Unlimited holidays

Share program

Parental leave

Learning budget

Job summary

Mews, a hospitality tech company, seeks a PayOps Analyst to serve as the operational heartbeat of Payment Operations. You’ll monitor payout flows, manage incidents end-to-end, and deliver insights to keep merchants paid accurately and on time.

You’ll spot issues quickly, think clearly under pressure, and improve processes. The role emphasizes AI-enabled workflows, using tools like Claude to reduce manual tasks, surface anomalies faster, and support escalation and governance.

Qualifications

• 6+ years of experience in payments, operations, or fintech.
• Strong analytical and data-driven problem solving.
• Excellent communication across internal teams and external partners.

Responsibilities

• Monitor payout timeliness and fee accuracy across PSPs like Stripe and Adyen.
• Log and manage incidents in Jira Service Portal with clear ownership.
• Perform root-cause analysis and feed insights to PayOps Manager.
• Prepare weekly KPI reporting and vendor performance summaries.
• Draft first-line merchant communications for outages or incidents.

Skills

Payments / fintech experience

Analytical problem-solving

Cross-functional collaboration

AI fluency

Tools

Jira

Confluence

Slack

Power BI

Databricks

Job description

Mews, a hospitality tech company, seeks a PayOps Analyst to serve as the operational heartbeat of Payment Operations. You’ll monitor payout flows, manage incidents end-to-end, and deliver insights to keep merchants paid accurately and on time.

You’ll spot issues quickly, think clearly under pressure, and improve processes. The role emphasizes AI-enabled workflows, using tools like Claude to reduce manual tasks, surface anomalies faster, and support escalation and governance.