PayOps Analyst: AI-Driven Payments Ops

Mews; Montana; Remote; USD 115,000 - 135,000; Full time

Benefits offered by this job

Unlimited holidays

Share program

Parental leave

Learning budget

EDGE time

Work from anywhere policy

Relocation options

Hybrid working options

Home office budget

Claude tokens

Job summary

Mews is seeking a PayOps Analyst to be the operational heartbeat of our Payment Operations. You’ll monitor payout flows, manage incidents end to end, and provide insights to ensure merchants are paid accurately and on time.

This role emphasizes quick issue spotting, clear decision making under pressure, and building scalable processes. You’ll work in an AI-first environment, using Claude to reduce manual tasks and improve efficiency.

Qualifications

• 6+ years of experience in payments, operations, or fintech.
• Hands-on experience with PSPs, ideally Stripe and/or Adyen; Airwallex or equivalent also relevant.
• Strong understanding of card acquiring, payout processes, and authorisation flows.
• Analytical and problem-solving skills with data-driven incident investigations.

Responsibilities

• Monitor payout timeliness, authorisation success rates, SLA breaches, dispute readiness, and fee accuracy across Stripe and Adyen.
• Log and manage incidents in the Jira Service Portal with clear ownership and SLA tracking.
• Perform root cause analysis on recurring failures and feed insights to PayOps Manager.
• Support operational readiness checklists for PSP onboarding, new markets, and feature launches.
• Coordinate with Customer Support, Product, FinTech R&D, FinCrime, and PSPs/vendors to resolve escalations.
• Prepare weekly KPI reporting and monthly vendor performance summaries.
• Maintain the runbook library for recurring issues and SOP tasks.
• Flag recurring incidents into the Operational Risk Register for governance review.
• Track PSP and vendor SLA adherence and provide metrics to PayOps Manager.
• Draft first-line merchant communications for outages or incidents with approval from PayOps Manager.

Skills

Payments operations

PSPs (Stripe/Adyen)

Analytics

Communication

Jira/Confluence

AI fluency

Incident management

Tools

Jira

Confluence

Slack

Power BI

Databricks

Job description

Mews is seeking a PayOps Analyst to be the operational heartbeat of our Payment Operations. You’ll monitor payout flows, manage incidents end to end, and provide insights to ensure merchants are paid accurately and on time.

This role emphasizes quick issue spotting, clear decision making under pressure, and building scalable processes. You’ll work in an AI-first environment, using Claude to reduce manual tasks and improve efficiency.