AI-Driven PayOps Analyst: Payments & Incident Insight

Mews; New Jersey; Remote; USD 115,000 - 135,000; Full time

Benefits offered by this job

Unlimited paid holiday

Company share program

Paid parental leave

Learning budget

EDGE time

Work from anywhere policy

Relocation options

Hybrid working options

Home office setup budget

Claude tokens

Job summary

Mews is seeking a PayOps Analyst to be the operational heartbeat of the Payment Operations function. You’ll monitor payout flows, manage incidents end to end, and provide insights to ensure merchants are paid accurately and on time.

This role emphasizes proactive system improvements, AI usage (Claude), and collaboration across Support, Product, and PSPs to scale operations and reduce manual work.

Qualifications

• 6+ years of experience in payments, operations, or fintech.
• Hands-on experience with PSPs, ideally Stripe and/or Adyen; Airwallex or similar.
• Strong understanding of card acquiring, payout processes and authorisation flows.

Responsibilities

• Monitor payout timeliness and authorization success rates across PSPs.
• Log and manage incidents in the Jira Service Portal from triage to close.
• Perform root cause analysis on recurring failures and feed insights to PayOps Manager.
• Support readiness checklists for PSP onboarding, new markets, and launches.
• Coordinate with Customer Support, Product, FinTech R&D, and PSPs to resolve escalations.
• Prepare weekly KPI reporting and monthly vendor performance summaries.
• Maintain runbook library for recurring issues and SOP tasks.
• Flag recurring incidents to Operational Risk Register for governance review.
• Track PSP/vendor SLA adherence and report to PayOps Manager.
• Draft first-line merchant communications for outages, with final approval.
• Validate data quality during incidents and distinguish PSP/vendor/system issues.

Skills

Payments

PSPs Stripe/Adyen

Jira

Confluence

Slack

Power BI

Databricks

AI with Claude

Data analysis

Tools

Jira

Confluence

Slack

Power BI

Databricks

Job description

Mews is seeking a PayOps Analyst to be the operational heartbeat of the Payment Operations function. You’ll monitor payout flows, manage incidents end to end, and provide insights to ensure merchants are paid accurately and on time.

This role emphasizes proactive system improvements, AI usage (Claude), and collaboration across Support, Product, and PSPs to scale operations and reduce manual work.