AI-Powered Enterprise CX Platform Executive

Zendesk, Inc.; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

Zendesk, Inc. is seeking a seasoned Enterprise Sales professional to drive new-business growth in the U.S. market. You will articulate AI-powered CX value, develop a robust pipeline, and lead multi-functional teams to close complex SaaS deals.

Ideal candidates bring 8–12 years in B2B SaaS, proven quota attainment, and the ability to engage executives across business, technology, and procurement. This role emphasizes strategic sales, pipeline discipline, and measurable business impact.

Qualifications

• 8–12 years of related experience
• Experience in complex B2B SaaS new-business selling
• Ownership of outcomes with measurable customer or commercial impact
• Quota attainment and executive engagement
• Ability to discuss AI, automation, and platform value credibly

Responsibilities

• Create and maintain a qualified net-new pipeline to meet quota
• Lead a repeatable prospecting-to-close process from discovery to close
• Translate customer priorities into Zendesk platform and AI value
• Build multi-threaded alignment across business, technology, security, finance, procurement
• Own commercial strategy, deal progression, and negotiation within guardrails
• Orchestrate cross-functional teams to improve win probability
• Maintain accurate CRM data, pipeline health, and forecast discipline
• Document goals, stakeholders, use cases, and success conditions for handoff

Skills

New-business prospecting

Consultative discovery

Executive selling

CRM/forecasting discipline

AI/Platform fluency

Tools

CRM systems

Job description

Zendesk, Inc. is seeking a seasoned Enterprise Sales professional to drive new-business growth in the U.S. market. You will articulate AI-powered CX value, develop a robust pipeline, and lead multi-functional teams to close complex SaaS deals.

Ideal candidates bring 8–12 years in B2B SaaS, proven quota attainment, and the ability to engage executives across business, technology, and procurement. This role emphasizes strategic sales, pipeline discipline, and measurable business impact.