AI-Powered Enterprise Account Director (Hybrid/Remote)

Zendesk, Inc.; Iowa; Hybrid; USD 160,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Disability accommodations for plural

EEO/AA employer

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide opportunities from discovery through close.

You will lead cross-functional teams, maintain accurate CRM records, and ensure a seamless handoff to post-sale. The role emphasizes a strong new-business mindset and measurable outcomes.

Qualifications

• 12+ years of experience in complex B2B SaaS sales.
• Ownership of new-business opportunities with measurable outcomes (quota, ARR).
• Experience with prospecting, discovery, executive engagement, and complex deals.
• Ability to discuss AI, automation, and platform value credibly.
• Equivalent practical experience welcome; no specific degree required.

Responsibilities

• Build and manage qualified pipeline through prospecting, inbound opportunities, and partnerships.
• Lead complex sales from discovery to close with business-case and negotiations.
• Translate customer goals into Zendesk AI-enabled solutions with measurable outcomes.
• Collaborate with executives, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders to advance opportunities.
• Maintain CRM records and forecasts, surface risks early, and align buyers on next steps.
• Document goals, commitments, and success criteria for smooth handoffs.

Skills

New business sales

Executive engagement

Complex deals

Forecasting CRM

AI readiness

Cross-functional

Tools

CRM software

Salesforce

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide opportunities from discovery through close.

You will lead cross-functional teams, maintain accurate CRM records, and ensure a seamless handoff to post-sale. The role emphasizes a strong new-business mindset and measurable outcomes.