Hybrid Enterprise AI Accounts Leader

Zendesk, Inc.; United States; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close. You’ll help grow our enterprise customer base and ensure a smooth handoff to the post-sale team, collaborating with Solution Engineers, Product Specialists, Marketing, and partners.

Qualifications

• 12+ years in complex B2B SaaS sales.
• Proven new-business ownership with measurable outcomes.
• Experience with prospecting, discovery, and multi-stakeholder deals.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Skills

New-business mindset

Executive engagement

Complex deal ownership

Value-based discovery

AI & automation value

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close. You’ll help grow our enterprise customer base and ensure a smooth handoff to the post-sale team, collaborating with Solution Engineers, Product Specialists, Marketing, and partners.