Remote Enterprise Account Director, AI & Service

Zendesk, Inc.; Connecticut; Hybrid; USD 170,000 - 230,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win large enterprise opportunities and connect executive buyers to Zendesk’s AI-powered service platform.

You will guide deals end-to-end, from discovery to close, and enable a seamless handoff to post-sale teams. You’ll collaborate with Solution Engineers, Product Specialists, Marketing, and partners, owning pursuit strategy and accurate forecasting.

Qualifications

• Typically 12+ years of related experience in complex B2B SaaS sales.
• Track record of owning new-business opportunities and delivering measurable outcomes.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly.
• Equivalent practical experience is welcome; no specific degree required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights.

Skills

New business

Executive engagement

Complex deals

Forecasting

CRM management

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win large enterprise opportunities and connect executive buyers to Zendesk’s AI-powered service platform.

You will guide deals end-to-end, from discovery to close, and enable a seamless handoff to post-sale teams. You’ll collaborate with Solution Engineers, Product Specialists, Marketing, and partners, owning pursuit strategy and accurate forecasting.