Hybrid Enterprise Account Director, AI & CX Growth

Zendesk, Inc.; Virginia; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted executive relationships, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close.

You will help grow our enterprise customer base and hand off to post-sale teams. You will lead a team approach with Solution Engineers, Product Specialists, Marketing, SDR/BDR, and partners, owning pursuit

Qualifications

• Typically 12+ years of related experience in complex B2B SaaS sales.
• Proven ability to own new-business opportunities and achieve measurable growth.
• Experience with prospecting, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with executives.
• No strict degree requirement; practical experience is valued.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to Zendesk platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Skills

New business

Executive engagement

Complex deals

Forecasting

Cross-functional

AI value storytelling

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted executive relationships, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close.

You will help grow our enterprise customer base and hand off to post-sale teams. You will lead a team approach with Solution Engineers, Product Specialists, Marketing, SDR/BDR, and partners, owning pursuit