AI Operations Lead — Remote Agent Workflows

Invoca; Seattle (WA); Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Day-One Health Benefits

Mental Wellbeing Support

Wellness Subsidy

Flexible Time Off

Paid Holidays

401(k) with company match

Professional Development

Sabbatical after seven years

Job summary

Invoca is seeking an AI Operations Lead to own internal agentic workflows and build agents using Claude and Gumloop. This hands-on role interacts with executives and leaders to ship high-impact AI automations that scale across the business.

You will set the roadmap, maintain platform integrity, and coach other builders while ensuring security, data governance, and practical adoption. Remote-first with US locations including Seattle area.

Qualifications

• 3–8 years in operations, process design, automation, or a similar hands-on role.
• Tools, automations, or agents you've built that others still use.
• Hands-on experience with LLM platforms and agentic workflow tools.
• Enough technical depth to work with APIs, integrations, and data flows.
• Judgment about what's worth automating.
• A mix of coaching and building skillset.
• Nice to have: Databricks or AI governance tooling.

Responsibilities

• Set and own the AI Operations roadmap by business impact.
• Scope, build, and ship agents in Claude and Gumloop from first conversation to daily use.
• Stay with each agent past launch: rollout, adoption, iteration, and maintenance.
• Report impact to executives and functional leaders (adoption, hours returned, etc).
• Own Invoca's agent standard and ensure practical adoption.
• Coach and support other builders across the business.
• Maintain templates, patterns, and documentation to avoid re-solving the same problems.
• Run the internal builder community, including office hours and the builder steering group.
• Represent AI Operations to cross-functional leadership with roadmap and tradeoffs.
• Own the AI platform stack and vendor relationships.
• Manage access, connections, settings, and IT handoffs.
• Keep the agent registry current with owners and review cadence.
• Run security and data reviews with IT, Security, and Business Systems.
• Advise on customer-data agents built in Databricks.

Skills

Operations experience

LLM platforms

Agentic workflows

APIs & integrations

Automation design

Coaching/building

Executive communication

Documentation & ownership

Databricks (nice-to-have)

Tools

Claude

Gumloop

Make

Zapier

n8n

Job description

Invoca is seeking an AI Operations Lead to own internal agentic workflows and build agents using Claude and Gumloop. This hands-on role interacts with executives and leaders to ship high-impact AI automations that scale across the business.

You will set the roadmap, maintain platform integrity, and coach other builders while ensuring security, data governance, and practical adoption. Remote-first with US locations including Seattle area.