AI Onboarding & Adoption Lead

Outreach; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Outreach is seeking a Customer Onboarding & Implementation Lead to serve as the primary onboarding contact, ensuring timely go-live and AI agent adoption. You will drive platform adoption, manage project timelines, and secure customer sign-off while documenting handoffs.

Collaborate with Sales, Product, and Engineering to capture feedback and refine Professional Services methodologies. In this role, you will work closely with customers to translate goals into actionable implementation plans,

Responsibilities

• Serve as the primary onboarding contact for customers, ensuring timely go-live and AI agent adoption.
• Drive platform adoption, manage project timelines, and secure customer sign-off while documenting handoffs seamlessly.
• Collaborate with cross-functional teams including Sales, Product, and Engineering to capture feedback and refine Professional Services methodologies.

Job description

Outreach is seeking a Customer Onboarding & Implementation Lead to serve as the primary onboarding contact, ensuring timely go-live and AI agent adoption. You will drive platform adoption, manage project timelines, and secure customer sign-off while documenting handoffs.

Collaborate with Sales, Product, and Engineering to capture feedback and refine Professional Services methodologies. In this role, you will work closely with customers to translate goals into actionable implementation plans,